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Jabra direct version12/29/2023 # Chocolatey Software recommends Nexus, Artifactory Pro, or ProGet as they # generally really quick to set up and there are quite a few options. # You'll need an internal/private cloud repository you can use. Internal/Private Cloud Repository Set Up # # Here are the requirements necessary to ensure this is successful. Your use of the packages on this site means you understand they are not supported or guaranteed in any way. With any edition of Chocolatey (including the free open source edition), you can host your own packages and cache or internalize existing community packages. Packages offered here are subject to distribution rights, which means they may need to reach out further to the internet to the official locations to download files at runtime.įortunately, distribution rights do not apply for internal use. If you are an organization using Chocolatey, we want your experience to be fully reliable.ĭue to the nature of this publicly offered repository, reliability cannot be guaranteed. Human moderators who give final review and sign off.Security, consistency, and quality checking.ModerationĮvery version of each package undergoes a rigorous moderation process before it goes live that typically includes: The important part of this is when you enter the Updates section of Jabra Direct, press the following keys to unlock the Update From File option.Welcome to the Chocolatey Community Package Repository! The packages found in this section of the site are provided, maintained, and moderated by the community. I kept searching and eventually found an article on Jabras website that explains how to manually upgrade the firmware when a failed firmware installation occurs. I do some searching online and find mention of an application called Jabra Firmware Upgrade wizard, but I wasn’t able to successfully locate it, nor unsure if it would actually work in my case. How do I execute this zip file or the contents of the zip file? I download the file (Jabra_EVOLVE_20_30_4.3.1.zip) and look at the contents of the zip. Since the Jabra Direct application refused to cooperate, I decided to check the Jabra Website to see if a manual firmware upgrade file exists. Pressing Recover Now / Recover just provides me that bland Firmware was not updated message, with the recommendation to contact the local IT Administrator (myself) or Jabra Support. The error above shows after I tried to apply the firmware upgrade, the same way I did it for the many previous headsets. Voila!ĩ5% of these headsets update without issues within the Jabra Direct application but this afternoon I ran into a few headsets that upon starting the firmware upgrade, would error out and no longer cooperate with the application, shown below. When we updated the Jabra Evolve 20 headsets to the latest firmware version as of 2021 (version 4.3.1), we found that our issues were no longer valid. When comparing current software versions detected on the headset and new updates and their release notes, we found that often Performance and Stability Improvements are listed in each firmware upgrade along with software compatibility improvements. When we initially started to troubleshoot, we realized that Jabra Evolve and Plantronics headsets can have firmware upgrades applied to them via Jabra Direct or Plantronics Hub. Some of the issues we experienced was performance and stability of the headset and compatibility with platforms such as Genesys cloud dialers. Our staff primarily use Jabra Evolve 20 headsets and they are great, well priced and comfortable but we have had some compatability issues in the past with them. One of the tasks is to prepare a large amount of Jabra Evolve 20 headsets to be deployed to our staff over the comming weeks.Ĭompanies deploy most if not all staff to Work From Home (WFH) due to COVID in 2020/2021+ and while we prepare and send employees to work at home, we want to make sure we patch and reduce the amount of unnecessary calls to helpdesk. This sunny and hot saturday afternoon, I decided to pop by work to get some quiet time and push through with some outstanding tasks on my plate. I might write a post about this in the future outlining my experience and the issues/failures I’ve seen. Compared to the Jabra headsets, I’ve had a ton of failures and issues with the Plantronics configuration listed above than I’ve had with Jabra.Īnyways, this isn’t a post to compare both but I just wanted to mention it. I won’t get into specific details regarding the Plantronic headsets paired with the DA70 USB adapter but avoid that combination if you can. Some headsets that I deal with on a daily basis are Plantronics HW520 with the Plantronics DA70 USB adapter and the Jabra Evolve 20 headsets. Headsets used to be a simple ‘plug it and forget it’ kind of device but there are certain makes and models that can have firmware upgrades applicable to them.
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